Frequently Asked Questions
Everything you need to know about your Illenium Official Store order.
When will my order ship?
Standard orders typically process within 3-5 business days. During major collection drops or holiday seasons, processing may take up to 7-10 business days before shipping.
What is your return policy?
We accept returns and exchanges on unworn, unwashed items with original tags within 30 days of delivery. Please note that limited edition drops and final sale items are not eligible for return.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location and local customs regulations.
How do I know which size to order?
Each product page includes a detailed size chart. Our apparel generally follows a standard unisex fit unless otherwise specified in the product description.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How should I care for my Illenium apparel?
To preserve the quality of prints and fabrics, we recommend machine washing cold with like colors and hanging to dry. Avoid ironing directly on graphic prints.